Shipping & Delivery
Information on delivery timelines, express shipping, and coverage.
Do you ship all over India?
Yes, we offer free Pan-India shipping on all orders.
How fast will my order arrive?
Orders placed before 12:00 PM noon on a business day (Monday to Saturday) are dispatched on the same day. Orders placed after noon dispatch by 1:00 PM the following business day.
Do you ship internationally?
We currently ship within India only. For international shipping queries, please message us directly on WhatsApp.
Can I get express delivery for a last-minute occasion?
Express delivery is available in select cities. Message us on WhatsApp with your location and required delivery timing, and we will confirm availability.
Payment & Checkout
Safe and flexible payment options for every order.
Is Cash on Delivery (COD) available?
Yes, Cash on Delivery is available across all serviceable pin codes in India.
Is online payment secure?
Yes. We use a secure, widely-trusted payment gateway, and your payment details are never stored on our servers. Prefer not to pay online? Cash on Delivery is available Pan-India.
What payment methods do you accept?
We accept all major payment modes including UPI (Google Pay, PhonePe, Paytm), Credit Cards, Debit Cards, Net Banking, and Cash on Delivery (COD).
Returns, Exchanges & Damage
Our commitment to quality and hassle-free support.
What is your return policy?
Returns and refunds are honored for damaged, defective, or not-as-described items reported within 10 days of receipt.
Can I return an item if I simply change my mind?
Because our baby hampers contain curated, hygiene-sensitive newborn essentials, returns are only accepted for items that are damaged, defective, or mismatched.
How do I report a damaged or wrong item?
Email hello@thecradlebox.com or message us on WhatsApp within 10 days of receiving your order with a photo of the item; our team verifies the issue and approves an immediate replacement or refund.
How long does a refund take once approved?
Once approved, refunds are processed within 3 to 5 business days back to your original payment method or via UPI for COD orders.
Can I cancel my order after placing it?
Orders can be cancelled at any time before dispatch. Once an order has been shipped, it cannot be cancelled.
Gifting & Packaging
Keepsake presentation and personal touches.
Can I add a personal message to my gift?
Yes! Add your personal note via the order note field during checkout or in your cart, and we will include it with your hamper.
Does the packaging come gift-wrapped?
Yes, every hamper arrives packaged in our signature keepsake gift box as standard packaging — ready to present without any extra wrapping needed.
Trust & Technology
Safe shopping across modern devices and assistants.
Can I shop here using an AI shopping assistant?
Yes. Our site is compatible with AI shopping assistants and agentic browsers. For your security, checkout always requires your explicit human approval — the store does not permit autonomous unauthorized purchases.
